At Turks we value your privacy and understand an individual's wish to have personal information protected. Our Privacy Policy outlines how we collect, manage and safeguard your privacy, and the rights you have to manage your personal information.
Turks complies with the Australian Privacy Principles (APP) as provided in the Privacy Act 1988.
We also comply with the Spam Act 2003, the Do Not Call Register Act 2006 and applicable State and Territory personal information and health privacy legislation, including the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW), NSW cabinet administrative instructions and NSW government standards relating to personal health information (as if we were a New South Wales government agency and regardless of whether such legislation, instructions and standards would apply to us).
Additionally, we comply with individual client privacy policies, under contractual arrangements we may have with them when dealing with the personal information they provide to us.
You can obtain more information about the APP from the website of the Office of the Australian Information Commissioner (OAIC): Read the Australian Privacy Principles.
The Privacy Act defines "personal information" as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not. Personal information can include: name, signature, address, telephone number, date of birth, medical records, bank account details, credit information, employee record information, photographs, IP addresses, voice print and facial recognition biometrics, location information from a mobile device; as well as sensitive information such as racial or ethnic origin, political opinions, religious beliefs, health information, genetic information and criminal record information.
We collect personal information only when it is required to conduct our business as a law firm, including when:
We respect your privacy. Any personal information we collect will only be used to provide you with the services that you have requested, or otherwise to enable us to conduct our business as a law firm.
We will not disclose personal information about you unless the disclosure is required or authorised by law, you have consented to the disclosure or for another purpose related to the primary purpose of collection and would reasonably be expected by you.
We may receive from or disclose your personal information to third parties, including barristers, experts, law firms and medico-legal providers, for purposes relating to a legal matter.
In the normal course of business we would not disclose your personal information outside Australia. However, some legal matters may require disclosure overseas and, where this occurs, we will comply with the requirements of the Privacy Act.
We may also use your personal information to provide information about other services we offer. If you register for an event, such as a seminar, we may request your name, contact details and employment details (such as employer and position or title), which may then be used to offer other services to you.
If you do not wish to receive promotional or other material from us, simply let us know and we will respect your request.
Requests for access to your personal information will be handled in accordance with the APP.
Requests should be directed to our Privacy Officer and will be dealt with as quickly as possible. We may need to verify your identity before granting access. We do not charge for requests for access to personal information.
We may refuse access in circumstances where:
We will also refuse access where the information relates to existing or anticipated legal proceedings and would not be discoverable in those proceedings. If access is refused, an explanation will be provided.
You can request us to amend your personal information held by us if it is inaccurate, misleading, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, we will inform you of our decision, where required or permitted by law.
We take reasonable precautions and implement controls to protect personal information from unauthorised use or alteration.
Where personal information relates to a legal matter, it is generally retained for seven years, after which it may be destroyed. We will review our need to retain non-legal matter personal information from time to time and, subject to applicable laws or court orders, may destroy or de-identify it after seven years.
If you would like more information about the way we manage personal information, or believe we may have breached your privacy, please contact us:
Email: compliance@turkslegal.com.au
Telephone: +61 2 8257 5000
Post: The Privacy Officer, Turks, GPO Box 2554, Sydney, NSW 2001
Complaints must be submitted in writing and will be considered by our Privacy Officer, who will respond as soon as practicable.
If correspondence or discussions do not resolve your complaint, you may refer it to the OAIC at www.oaic.gov.au or another applicable regulatory body.
From time to time we may revise this policy and make changes in accordance with current privacy laws. Updated versions will be published on our website www.turkslegal.com.au.
This policy was last updated in June 2025.
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