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2010 ANZIIF TurksLegal Claims Scholarship
ABOUT THE SCHOLARSHIP
SCHOLARSHIP – 2010 QUESTIONS
WHO CAN ENTER?
HOW TO ENTER
JUDGING PANEL & CRITERIA
ANNOUNCEMENT OF THE WINNER AND RUNNER UP
MEDIA
CONTACTS
ABOUT THE SCHOLARSHIP
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The ANZIIF TurksLegal Claims Scholarship is designed to support the professional growth of ANZIIF’s members and the educational and professional development profile of ANZIIF by providing a significant career development opportunity for claims professionals working in Australia’s general insurance industry.
The ANZIIF TurksLegal Claims Scholarship winner will be awarded with an overseas package valued up to AU$8000 and includes registration to the 2011 Claims Conference & Insurance Services Expo (Nashville, Tennessee, 3-6 April 2011), four nights accommodation valued up to $2000, return economy travel valued up to $2500 and $500 spending money.
The ANZIIF TurksLegal Claims Scholarship runner-up will be awarded an ANZIIF education voucher to the value of $500.
SCHOLARSHIP – 2010 QUESTIONS
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Question 1
Claims are a vital part of any insurance organisation. What does a career in claims offer to an insurance professional and why is it important to foster career claims professionals? Illustrate with examples of things that may be done to encourage a career in claims and the ensuing benefits that might flow to an insurer if a career path in claims is encouraged and developed.
Question 2
The first contact many insureds have with their insurer at the time of a claim is with an external service provider such as a loss adjuster, investigator, repairer or builder. This interaction can often have a ‘make or break’ effect on an insured’s relationship with the insurer.
Outline, from a claims perspective, ways to effectively manage the involvement of these providers and customer contacts so as to enhance the claims experience for the insured and to resolve the claim quickly and effectively for both the insured and the insurer.
Your answer should be illustrated with practical examples of ways in which an insurer can increase the perceived value of insurance to the public while still achieving effective claims management and sound financial outcomes.
Question 3
The policy wording was sometimes disregarded by insurers when attempting to resolve bushfire claims in Victoria in 2009. Peter Hardman of the FOS described this as the ‘Mother Teresa’ approach by insurers.
In light of the intense media spotlight on insurers during major disaster events, should insurers approach claims by applying the strict wording of the policy or should a more liberal approach to the intention of the policy be adopted?
Is sole reference to the intention of an insurance policy, at the expense of the policy wording, an effective tool for claims management of natural disasters? Should it have a wider application for the approach of insurers to claims?
In your answer you should provide examples to support your arguments and discuss the possible ramifications of each approach.
Question 4
When a loss occurs there can be two or more factors causing or contributing to the loss. One or more of those factors may be covered by the policy of insurance and others may be excluded.
Calling upon your experience in claims administration and applying insurance principles, discuss how the claims administrator should determine the dominant, effective or ‘proximate cause’ of the loss when confronted with multiple causes or contributing causes in a loss event.
You may wish to illustrate your answer by examples you have encountered and applicable case law.
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WHO CAN ENTER?
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Entrants must be current financial members of ANZIIF, be resident in Australia and be working in a role connected directly with claims. Entry is not open to members of the ANZIIF Board, ANZIIF employees, or lawyers, accountants or medico-legal consultants employed in capacities other than as direct employees of a general insurance company.
HOW TO ENTER
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Entries for the 2010 ANZIIF TurksLegal Claims Scholarship will close on Friday 29 October 2010.
Entrants are required to submit an application form together with an essay (3,000 word maximum) answering one of the four questions.
Please read the terms and conditions outlined in the application form, prior to submitting an entry.
Applications can be submitted electronically to jacqueline.lyson@turkslegal.com.au or by post to:
Jacqueline Lyson
Marketing & Business Development Manager
TurksLegal
GPO Box 2554
SYDNEY NSW 2001
To download the 2010 Application Form please click here
JUDGING PANEL & CRITERIA
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The 2010 ANZIIF TurksLegal Claims Scholarship judging panel is comprised of the following industry leaders:
Paul Angus (Partner, TurksLegal)
Joan Fitzpatrick (Chief Executive Officer, ANZIIF)
Nick Kirk (Chief Executive Officer, Calliden)
Andrew Farlow (Head of Claims - Intermediary Partners, Lumley General)
Peter Riddell (TurksLegal, Partner)
Chris Rodd (Technical Counsel, CGU)
2010 Scholarship applications will be evaluated on the following criteria:
Understanding of the chosen topic
Research foundation and conclusions supported by sound evidence documented in a bibliography
Clarity of thought
Commercial acumen
Presentation
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2009 ANZIIF TURKSLEGAL CLAIMS SCHOLARSHIP WINNER AND RUNNER UP
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Winner: Joseph Willis, Claim Solutions Pty Ltd
Runner Up: Jose Flores, CGU Insurance
The Scholarship winner and runner up were announced on Friday 4 December 2009 at the ANZIIF General Insurance Breakfast in Sydney.
The winning papers both addressed the issue of early resolution and payment of claims in adverse situations, including the 2009 bushfires in Victoria and floods in NSW and Queensland.
Read more about Joseph's win here
2008 ANZIIF TURKSLEGAL CLAIMS SCHOLARSHIP WINNER
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2008 Scholarship winner, Nigel Day (Lumley General), attended the 2009 Claims Conference in Seattle, Washington.
‘Attending the conference was an exciting opportunity for me. It was interesting to note that many issues and concerns dealt with by claims professionals in Australia are common to claims professionals in other parts of the world.
‘The Conference highlights included specific and detailed presentations by leaders in their fields and provided insights into industry best practice.
Read more about Nigel's experience here
MEDIA
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2009 Press Releases:
04/12/09: PRESS RELEASE: ANZIIF TurksLegal Claims Scholarship Winners Announcement
12/08/09: PRESS RELEASE: ANZIIF and TurksLegal Launch 2009 Claims Scholarship for General Insurance Professionals
CONTACTS
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Jacqueline Lyson
Marketing & Business Development Manager
T: 02 8257 5750
jacqueline.lyson@turkslegal.com.au
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