 |
|
|
2008 ANZIIF TurksLegal Claims Scholarship
ABOUT THE SCHOLARSHIP
SCHOLARSHIP – 2008 QUESTIONS
WHO CAN ENTER?
HOW TO ENTER
JUDGING PANEL & CRITERIA
ANNOUNCEMENT OF THE WINNER
MEDIA
CONTACTS
ABOUT THE SCHOLARSHIP
---------------------------------------------------------------
The ANZIIF TurksLegal Claims Scholarship is designed to support the professional growth of ANZIIF’s members and the educational and professional development profile of ANZIIF by providing a significant career development opportunity for claims professionals working in Australia’s general insurance industry.
The ANZIIF TurksLegal Claims Scholarship winner will be awarded with an overseas package valued up to AU$8000 and includes registration to the 2009 Claims Conference & Insurance Services Expo (Sheraton Seattle & Washington Convention Centre in Seattle, Washington - March 22-25, 2009, four nights accommodation valued up to $1000, return economy travel valued up to $2500 and $500 spending money.
The ANZIIF TurksLegal Claims Scholarship runner-up will be awarded an ANZIIF education voucher to the value of $500.
SCHOLARSHIP – 2008 QUESTIONS
---------------------------------------------------------------
Question 1: Improving customer focus and effective claims management
How a claim is handled may have a make or break effect on an insured’s relationship with their insurer. Consequently, one of the industry’s major challenges is to demonstrate the value of its products to customers by improving their experience of the claims process. On the other hand, it is essential to keep the price of insurance affordable to the widest possible segment of the community. Effective claims management plays a vital role in the achievement of this goal.
Outline the steps which can be taken from a claims perspective which will increase the perceived value of insurance to the public while still achieving effective claims management and sound financial outcomes.
Your response should identify customer expectations at various stages of the claims process and explain in detail how they should be handled in terms of the company’s communications and relevant service delivery.
Your answer should be illustrated with practical examples. For example you may wish to focus your response on large scale disaster response scenarios, however the examples you use may relate to any area you see as relevant.
Question 2: The role of the claims manager in the wider insurance company
Claims people play a major role in providing the services which customers see as central to their decision to purchase an insurance product. They obtain insights in the course of delivering those services to customers that may be essential to other parts of the organisation.
How can claims professionals communicate these insights in a way that is useful to the company and make a positive impact on the wider organisation?
Your response should comment upon the way insights from the claims perspective could assist the company’s operations in, for example risk management, underwriting, marketing or influencing policy wording.
You should identify the insights that a claims professional is in a unique position to offer, how they would benefit other parts of the organisation and the practical steps you would take to drive this information exchange. Your answer should also discuss how organisational structures and technology play a role.
Question 3: Building a better system for disaster claims response
In disaster situations, the government and public look to the insurance industry to protect individual members of the community from the full economic impact of the losses sustained and to assist in returning the lives of large numbers of people to normal as soon as possible in the recovery phase.
As a result, the community has high expectations of the industry at precisely the time it must also grapple with issues of heightened pressure on cost and quality control, speed in assessing large numbers of claims and achieving a fair and equitable resolution of them.
What systems do insurers and the insurance industry generally need to put in place or further develop to improve the industry’s ability to respond effectively to disasters? How can the community’s expectations be balanced against good claims management? Are the community’s expectations of what the industry can do realistic and how should those expectations be managed from an industry perspective?
Your response should set out practical solutions which you consider will positively influence outcomes for victims of disasters whilst balancing the need for good claims management and the management of community expectations. You may also wish to include in your answer some reference to how international experience in disaster management compares to the Australian approach and what lessons could be learnt.
BACK TO TOP
WHO CAN ENTER?
---------------------------------------------------------------
Each entrant must be based in Australia, a current financial member of ANZIIF and work in a job role connected directly with claims. Entry is not open to members of the ANZIIF board. Entry is not open to lawyers, accountants or medico-legal consultants employed in capacities other than as direct employees of a general insurance company.
HOW TO ENTER
---------------------------------------------------------------
Entrants must submit an application form together with an essay (maximum 2000 words), answering one of the three questions in the 2008 Claims Scholarship. Please also read the terms and conditions in the application form before submitting an entry. Submit eight (8) typed hard copies of your paper (with all personal details removed) and a completed application form by 5pm on 24 October 2008 to Zoe Pink - contact details below.
To download the application form please click on the PDF link at the top right of this page.
JUDGING PANEL & CRITERIA
---------------------------------------------------------------
The 2008 Scholarship judging panel is as follows:
Paul Angus (TurksLegal, Partner)
Joan Fitzpatrick (ANZIIF, Chief Executive Officer)
Nick Kirk (Calliden, Chief Executive Officer)
David Matcham (Lumley General, Chief Executive Officer)
Peter Riddell (TurksLegal, Partner)
Entrants will be evaluated on:
Understanding of the chosen topic
Research foundation and conclusions supported by sound evidence
Clarity of thought
Commercial acumen
Presentation
BACK TO TOP
ANNOUNCEMENT OF THE WINNER
---------------------------------------------------------------
The winner and runner up will be announced at the ANZIIF Annual General Insurance Breakfast (Syd) - 12 December 2008.
MEDIA
---------------------------------------------------------------
2008 press releases:
06/08/08: PRESS RELEASE: ANZIIF and TurksLegal launch scholarship for general insurance professionals
2008 media coverage:
CONTACTS
---------------------------------------------------------------
Zoe Pink
Manager
Business Development & Marketing
T: 02 8257 5750
zoe.pink@turkslegal.com.au
BACK TO TOP
|
|
|
|
|
|
|
about us 
COMMERCIAL DISPUTES & INSOLVENCY 
